Refund policy
Made-to-Order Guarantee
Because every piece is custom-printed and produced on demand specifically for you when an order is placed, we do not support general returns or exchanges for buyer’s remorse or incorrect size selection. Please refer carefully to our sizing charts before placing your order.
Damaged, Defective, or Incorrect Items
Your satisfaction and positive energy are paramount. If an item arrives damaged, defective, or misprinted:
- Contact us at support@highvibegoodiz.com within 14 days of product delivery.
- Include your order number and clear photos showing the issue and product tag.
- Once verified, we will promptly issue a free replacement or a full refund back to your original payment method.
Lost or Stolen Packages
If your tracking status shows the package has been delivered but you haven't received it, please check with household members and neighbors, or contact your local postal carrier. If a parcel is deemed lost in transit by the carrier, reach out to us and we will resolve it.